Frequently Asked Questions

Any interior or exterior space — living rooms, kitchens, bathrooms, bedrooms, building facades, landscaping, commercial spaces, and more.

Yes — Pro and Agency plans include shareable project links. Send clients a link to view the before/after sequence without them needing an account.

Reference image limits depend on your plan: Free (1 image), Pro (up to 3 images), Agency (up to 5 images). Multiple reference images give the AI richer context for materials, colors, and furniture styles. Free plan users who need more reference images can upgrade to Pro or Agency.

Yes — the Workspace includes a selection tool so you can target edits to a specific area of your image. Click and drag to draw a selection box (or use the selection toolbar), enter the prompt describing the change you want, and generate — only the selected region will be altered while the rest of the image is preserved. This is available to Free, Pro, and Agency users; generated results (and the selection metadata) are saved to the project so you can re-run or refine the edit later.

DesignDraft.ai is an AI-powered design visualization tool. Upload a photo of any room or exterior, describe the changes you want, and get a photorealistic AI-generated redesign in seconds.

Not at all. Just describe what you want in plain English — new flooring, paint colors, furniture, lighting. The AI handles the rest.

We recommend JPG/JPEG or PNG images. The site enforces a 20 MB per-request upload limit — if your image is larger, please resize or compress it before uploading. For best results, use clear, well-lit photos.

Most generations complete in seconds to under a minute. Complex prompts or large images may take a bit longer — you’ll see live progress in your workspace while the design is being created.

First, try again — many failures are transient. If problems persist: 1) confirm your image is JPG/PNG and under 20 MB, 2) try a simpler prompt or a smaller image, and 3) check that you haven't reached your monthly generation limit. If you still need help, contact support and include your account email, project name (or project ID), generation ID (if available), and the time of the attempt so we can investigate quickly.

We published a Prompting Guide with formulas, example prompts, and pro tips to help you get more accurate, photorealistic results. In short: state a design style (e.g., "Scandinavian"), list the key elements to change (flooring, paint, furniture), specify lighting/mood, and mention perspective/quality (e.g., "4K, photorealistic"). Use reference images where helpful. See /prompting-guide for examples and copy-ready prompts.

Yes — if enabled for your account, you can sign in with Google from the login page. If you don't see the Google option, you can still create and sign in with an email address and password. Contact support if you'd like us to check whether Google sign-in is available on your account.

The fastest way is the contact form on our Contact page — it ensures we have your details and typically gets a response within hours. You can also email us at hello@designdraft.ai. For quick questions, texting +1 978 522 6530 often gets an immediate reply when available; reply STOP to opt out of texts. Phone calls are limited and we may not answer if we're busy.

We use a lightweight CAPTCHA (Cloudflare Turnstile) during registration and some form submissions to prevent abuse and keep the service fast and reliable. It only takes a moment and helps protect your account and other users. If you have trouble completing it, contact support at hello@designdraft.ai.

If you see a bright TEST MODE ACTIVE banner at the bottom of the screen, it means a site admin has enabled sandbox/test payment modes for troubleshooting. This banner appears only to admins and no real charges will be made while test mode is active.

The Workspace offers two AI models. Standard mode uses Gemini (fast, supports up to 3 or 5 reference images, good for full-room redesigns). GPT Image mode uses OpenAI's image-editing model for precise, pixel-level changes — best when you want to alter one specific element without affecting the rest of the image. GPT Image automatically falls back to Standard if unavailable. Both modes count toward your monthly generation limit.

The Creativity slider controls how closely the AI follows your prompt. 'Exact edit' keeps changes minimal and literal — only what you asked for. 'Balanced' (default) follows the request but allows tasteful interpretation. 'Concept mode' gives the AI more freedom to make complementary enhancements beyond the exact request. Use Exact edit when iterating on a specific change; use Concept mode when you want a fuller design exploration.

Yes — the Workspace has an optional floor plan upload field. When provided, the AI treats the floor plan as a hard spatial constraint (not style inspiration), preserving layout, door placement, window placement, and room proportions. This is especially useful for renovation planning where the structural layout must not change. All plans (Free, Pro, Agency) can use this feature.

Yes — the homepage includes a live demo that lets you try the AI on a stock exterior or interior photo without signing up. Enter a description (e.g., "Add a pool and tropical landscaping") and see the transformation. The demo is limited to a few tries per session; create a free account to use your own photos and save your results.

Yes — Pro and Agency plans are both available with monthly or annual billing. Choosing annual gives you roughly two months free (about 17% savings) compared to paying month-to-month. You can select monthly or annual billing when you subscribe on the pricing page. Both options include the same features. If you need help switching billing cycles or have a billing adjustment request, contact support at hello@designdraft.ai.

Yes — we work with agencies, interior designers, contractors, real estate teams, and other professionals who see a strong fit for DesignDraft.ai. Visit /partner-network to learn about partnership opportunities and submit an inquiry. Custom arrangements, including high-volume use cases and agency collaborations, can be discussed on a case-by-case basis.

Free accounts receive 5 AI generations per month at 1080p resolution. Pro accounts include 100 generations/month and Agency accounts include 250 generations/month. Pro and Agency also unlock 4K downloads and additional features like shareable project links. Monthly generation counts reset on the 1st of each month — you can upgrade at any time to get more generations immediately.

Free users receive generated designs at 1080p. Pro and Agency plan subscribers can download full 4K outputs — ideal for client presentations and large-format use. Generated previews in the workspace are suitable for quick review regardless of plan.

Yes, you can cancel at any time from your account settings. Your access continues through the end of your current billing period.

If you reach your monthly generation limit you won't be able to create more designs until your quota resets on the 1st of the next month. You can also upgrade to a higher plan at any time to get more generations immediately (we'll show upgrade options in your account).

We process subscriptions securely with Stripe for card payments. You can manage your plan, view invoices, and cancel or upgrade any time from Billing & Subscription in your account. Receipts are emailed automatically after each charge; if you need an alternate payment method, contact support at hello@designdraft.ai.

We process subscriptions securely with Stripe (credit and debit cards). Receipts are emailed automatically after each charge. Contact support at hello@designdraft.ai if you have questions about a charge or need help with your billing.

Yes — the Agency plan includes 3 team seats by default for collaborative workflows. If you need more seats or a custom arrangement, contact our team and we can discuss options.

Contact support at hello@designdraft.ai with your account email and charge details (date, amount, and transaction or invoice ID if available). We process card payments with Stripe; for verified mistakes we typically issue refunds for one-off charges reported within 30 days, and refunds usually appear within 5–7 business days depending on the card issuer. Cancelling a subscription stops future renewals; prorated refunds or one-time credits are handled case-by-case by our Billing team—include a brief reason in your request and we'll review it.

Upgrades take effect immediately — you’ll get access to the higher plan features (and higher generation allowance) as soon as payment succeeds. Downgrades take effect at the end of your current billing period so you keep paid access through the period you already paid for. Prorated refunds or one-time credits are handled case-by-case by our Billing team — please contact support at hello@designdraft.ai if you need a special adjustment.

You can see your current plan usage in the Workspace and My Projects pages — a usage bar shows how many generations you've used this month and your plan limit. Your Billing & Subscription page also shows your plan and next renewal date. If you need more generations, upgrade any time and higher-plan features take effect immediately after successful payment.

Yes. Your uploaded photos and generated images are stored securely on Amazon S3 and remain private to your account. We do not share your images with third parties or use them to train public AI models. To remove images or delete your account, please use the contact form or email hello@designdraft.ai with your account email and a short request — standard removal requests are typically completed within 2 business days. We may retain limited transactional records (invoices/receipts) as required by law.

To request account deletion and removal of uploaded/generated images, contact us via the support form or email hello@designdraft.ai with your account email and a short request. We’ll verify the request and process removals — standard requests are typically completed within 2 business days. Note: we may retain limited transactional records (invoices/receipts) as required by law.

When you cancel or downgrade, your paid features remain active through the end of your current billing period. All uploaded photos and generated images remain in your account unless you request deletion. To permanently remove images or delete your account, contact support at hello@designdraft.ai and we will verify and process the request (typical turnaround: ~2 business days).